Privacy Policy

What is this Privacy Policy for?

This privacy policy is for this website [] and served by [D McNairs Builders Merchants Ltd) and governs the privacy of its users who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

We only collect information that we need and will use.

We may collect:

All information you choose to submit to us. You can do that in a number of different ways:
By filling in forms, for example when you ask us a question via our website.
By sending us emails and text messages (SMS or MMS).
By sending us printed matter.
By asking questions or providing comments to any of our websites.
By liking or disliking our offers and promotions.
By interacting with us on social media platforms such as Facebook, Twitter, Google+ or LinkedIn.
By talking to us in our office/factory or over the telephone. For example, when enquiring about a purchase or making a complaint.
(Important: If you submit details to us of any other person (e.g. a friend) please make sure you have their permission first.)
Full details of the purchases you make at our office or over phone and email. These include but are not limited to the time, date and branch location; the products you buy from us; any relevant delivery address; In cases where a credit card payment is made, we process your payment in a secure manner in accordance with Payment Card Industry Data Security Standard (PCI DSS).

Information on what you view, click on and access through our emails and websites. This can include the device used to access data, geographical location and pages of the website you viewed. This is done through the use of cookies. You can view our Cookie Policy in the customer care section of our site.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

Please refer to our Cookie Policy.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Payment Security

McNairs take customer data collection and handling very seriously. We are fully PCI DSS compliant, there for take precautions and measures to protect and keep customer data secure.

Online payment methods are Sage Pay for card processing and paypal. For more information on payment security measures taken by these online payment gateways, please refer to their information pages on the respective websites.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve. Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls (this is an example of as such a url for example:

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Applications we use

We use applications to collect information to monitor usage and interaction on our site.
Facebook Pixel (For monitoring performance of Facebook ads)
Comm100 Live Chat (For communicating with visitors)
Smartlook (For monitoring on page activity, to help us understand how our website is performing for users experience.
Google Analytics (Monitoring our search engine performance)

For how these application treat data held, please visit their respective website customer help sections to find out more.

Keeping our policy up to date.

If we change the way we keep, store and share your information we may need to change the privacy policy. We will do so in accordance to current law, and ensure it is up to date and relevant.

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We support SagePay, Visa, Mastercard and PayPal We support SagePay, Visa, Mastercard and PayPal